Category Archives: Life in RSA - Page 2

Today’s FNB PayPal launch

Today was the official launch of PayPal in South Africa. The launch event was at Turbine Hall in Newtown. I have not been in the Joburg CBD in ages and found that the city (at least in daylight) looks a lot neater/cleaner then I remember it several years back. The venue itself was truly awesome. Organisation of the launch was quite poor as I RSVPed several weeks ago, but was not on the invitee-list as well miscommunication of the start-time. Most people arrived around 10am with the impression that the event will kick off at 10:30am as per invite.

I also don’t understand why all corporates at such events need to bring out the big smoke-machines – pretty much rendered the venue unusable for some time and brought back memories from my “disco-times”.

Bruce Whitfield (from Talk 702) hosted the event with Michael Jordaan (FNB CEO) and Oded Zehavi (head of PayPal Israel/South Africa). The launch was a bit of a disappointment as FNB/PayPal (this was expected) signed up an exclusive agreement preventing any other financial institutions in SA to offer PayPal services. Quite a smart move from FNB as a further requirement for a South African PayPal user is a FNB online banking account.

From the feedback at the venue, this move will certainly attract many new customers, but for me the most significant point is that PayPal will not be offering ZAR as a currency at least not in the forseeable future. PayPal users will be able to pay out funds into their FNB accounts in Rands and will be able to top-up through USD at the current forex-spot rate.

FNB will charge 1,5% transaction fees in addition to what PayPal charges (which is roughly about 3,5%). Further all PayPal payouts will be monitored and submitted to the Reserve Bank for exchange control reasons.

To sum it up:

  • The deal between FNB and Paypal is exclusive and neither wanted to disclose duration. This pretty much rules out that any other bank will be able to do the same in the near future.
  • In order to payout money locally, a Paypal user needs to have a FNB account. This was predictable and I am actually amazed how many people are in the progress of changing bank accounts?!?
  • If you have an international Paypal account you will need to create a SA Paypal account and then link it via FNB Internet banking to your FNB account.
  • FNB will charge a 1.5%-fee on payouts/topups (add to this Paypal fees which then comes to roughly 5%). Topups will happen in USD and are based on the spot-rate.
  • Money paid out into a FNB account will be converted to Rands.
  • Each transaction will be reported to the Reserve Bank for Exchange Control.

While the PayPal launch will certainly be interesting for local merchants and online-stores who seek a different payment mechanism, charges are pretty much the same as credit card transaction fees and the only advantage is that consumers seem to trust the use of PayPal more than using their credit cards.

For the local market not much will change. If I look at BidorBuy, we have been accepting credit cards and EFT payments through our BobEFT/BobPay mechanism and will within the next 4 weeks also offer PayPal, but don’t think that business will improve drastically with the PayPal launch.



VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

No manners – Tarfix

In my endeavor to personally resolve potholes on a stretch of road I frequently travel, I contacted a company called Tarfix (not going to give them a link, seeing someone at Tarfix with mobile number 083 267 1834 sent me a “Fuck off”-SMS) to enquire if I can hire their services to fix a stretch of public road.

An email was sent to Deon and Kevin at Tarfix (I can only assume that one of those two decided to send me the SMS) and the above caller phoned me, sounded irrate and complained about my “spam-mail”. Needless to say, that person slammed the phone down and chose not to answer my calls. Well, I can safely say that I use my email daily and sofar this is the first incident in 8 years, where someone complained about getting spam. This was supposed to be a trade-enquiry with one email being sent on the 4th February at 12:35.

In any case, Deon / Kevin or whoever you are at Tarfix – your level of maturity and your ignorance of even wanting to talk to me, just proves that you are incapable of running a professional business. I suggest that going forward you fix your lousy email system or internet connectivity, because you are the first person ever having reported an issue. I suppose I will not get a response to my email either.

So Tarfix a word of advise: If for whatever reason you happen to get multiple emails which are not even spam, but are sincere trade enquiries, the “How to phone a customer for Dummies”-book will tell you that you should try and show manners and not insult people within 5 seconds of someone answering your phone-call. If you change your attitude it will do you good and will greatly improve your turnover and give you many repeat customers. (And I would have even given you business – which now goes somewhere else).

BTW – before you morons at Tarfix get your undies in a knot, you should really fix your email system – because I don’t send SPAM and my servers work 100%, ALL THE TIME — AND YOURS DON’T::

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

SBSA – Thanks for deleting my future dated payments

Makes one wonder, when you get an email from your bank telling you that due to a technical error my future-dated transactions got deleted. Even more worrying is that they could care less of trying to get your information back and ask you to re-capture your transactions:

Perhaps they did it out of spite, as I complained, or if this affects all customers with future dated transactions. Be it as it may, I would have expected that a backup would sort it out. Who else is worried what else they might be loosing?

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

Businessman gives away Audi R8 to car-guards

One can only hope that this is some ingenious “marketing-prank”. A businessman in Capetown went up to Table Mountain and handed over a R 1,4m Audi R8 to car-guards:

The duo-then decided to carve a slit into the car’s bonnet for people to drop off messages or slip in donations. Around the slit are the words: “A better future for all.” The two car-guards use the car to drive around Capetown and hand out food to the homeless.

This is truly on epic story and everyone is now waiting for the true motive behind this ;-)

My opinion of the above is still that it is a marketing prank. The Capetown car-guards pictured above, look “too-polished” and I think they have been placed for whatever reason/cause. Waiting to be proven wrong/right in this.

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

Discovery Health “loves” George Bush

Not sure how long it will take Discovery Health to sort this out, but if you browse to the following link you will find all the relevant information about Discovery’s Vitality programme. You will also find a link to a video – which opens the following popup:

Makes you think if the site was hacked or a developer decided to have a “fun-day”, either way embarassing enough for a company to have a problem like this.

Update: This seems to be an issue related to the YouTube API. Makes me wonder why Discovery choses to host their company videos on Google though. They had briefly fixed it, but now it seems to be back (perhaps an issue with their caching-/loadbalancing servers). Needless to say, my email to them remains unanswered.

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

iBurst: Radiating your suburb

Weekends in South Africa are always entertaining, especially on intersections. I picked up the flyer below today at the Fourways Mall intersection, where Craigavon’s residents created awareness about iBurst’s “cancer clusters”:

Pity, that the awareness campaign does not seem to have a website and the handed out brochure only asks the reader to contact the MEC of the Department of Agriculture and Rural Development via email and fax.

I have yet to see conclusive evidence that suggests adverse health-effects associated with being exposed to cellular radiation from masts. As long as antennas on cell masts emit EMF within international exposure guidelines there should not be an issue.

After all, we come into daily contact with many household appliances that emit EMF such as microwaves, cordless phones and other wireless devices.

People really don’t seem to see the bigger picture – you stand on a street corner protesting against towers possibly causing cancer, but in the same breadth you disregard more important issues we face in this country (public healthcare, schooling, poverty, AIDS, crime).

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

MTN: Fuck you – AGAIN!

The Most Terrible Network manages to really piss off customers – like me! This morning I realised that my service is suspended! Waiting for the call-centre (a good 30 minutes until someone picks up the phone) I get told that the service is suspended because I reached my credit limit. Received no notification about a lock and call-centre is not able to give me any info as the system is down.

Line will be “probably” restored in the next day or two, but certainly by Monday. Time to port (which I can not do, because MTN’s RICA service is also down).

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

ANC: Website hacked or new income generation?

If you visited the ANC website over the weekend, you would have noticed some new content on the party’s website:

I doubt that the links for penis-enlargement, free porn or dating services are part of new income generating services from the leading party. Certainly makes you think who is hosting the site and what else has been hacked by now.

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)

Land Rover: Oil in fuel injector and questionable ethics?

In one of my previous posts I raised my latest issue on my Land Rover and was hoping that either Land Rover South Africa or the dealership in question (Waterford Land Rover, Fourways) would address my concerns. (I also reported this on HelloPeter.com, MyADSL and PS3ZA. The power of Web2.0: Twitter, Facebook, Technorati and others link to this article)

When I made my purchase decision for a Land Rover Defender in 2002, I thought that a rugged car, which is associated with expeditions (it featured in the Camel Trophy for decades) and is variously used in agriculture, industry and military, would be a vehicle without problems.

While the Land Rover has no unibody design and is largely handcrafted (gave me a wrong sense of quality in the first place), this type of manufacturing is highly expensive and unreliable. It makes you think, that due to safety regulations (lack of airbags for both front seat passengers as well as side door impact requirements), Land Rover was forced to retire the sale of it’s Defender range in the United States in 1997.

But back to my story: After an extremely (R 11,000.00) major service in May, I recently suffered the typical “oil in the injector harness”-problem which seems to plague many Land Rovers (not just Defenders, but also other models). While I still believe that my recent service at Waterford Land Rover contributed to my problem, I also believe that the vehicle’s build is inferior and would have resulted in the United States into a class-action-law-suit against Land Rover in the first place.

While I still believe that R 14,000 repairs carried out by Waterford Land Rover was unnecessary (not to mention that I almost got scammed in replacing a camshaft gasket which I had newly replaced just 6 weeks before at the same dealership), as a mechanical novice, you place your trust with a dealership and believe that they will put a customer’s interest first and try to save you money where possible.

For completeness – I was charged (amounting to R 14658.75 incl VAT):

  • R 7535.74 for Wire Assembly (part YSB000872),
  • R 930.16 for Harness Fuel Injector (part AMR6103),
  • R 503.48 for Gasket Camshaft (part LVP000020 – I questioned this, as the dealer supposedly replaced this part as my 22/05 major service – makes you think?),
  • R 979.17 for Sensor Cranks (part NSC100790) and
  • R 2910.00 for labour

The vehicle sales must really affect all car manufacturers, hence resulting in questionable tactics to extort money from unwary customers.

Across South Africa, there is a fair amount of “ripping off” going on with regard to the perennial TD5 issue of diesel/oil in the injector harness / ECU. My recent research has shown, that a lot of people report this issue and pay in excess of R 15,000 to have the problem fixed.

However, repairing the problem is no big deal and will not cost you a fortune. The symptoms are misfire (not a backfire), jerking and loss of power while accelerating – the exact same issues I faced a mere 7 days ago. This is caused by diesel entering the ECU via the plug:

There does not seem to be a solution to the problem, and even late model TD5′s can suffer from it. It is caused by engine oil contamination to the injector plugs inside the rocker cover, which are soaked with engine oil all the time the engine is running and oil being forced into the wires at an injector (Waterford Land Rover denies that their work carried out on injectors and replacement of an O-ring on the 22nd May contributed to the problem) and traveling between the copper wire and the insulation all the way down to the ECU.

Fixing the problem consists of cleaning the ECU (flush out with a solvent and dry) and replacing the injector harness. Note that this harness is a very simple item with 5×2 plastic insulated wires, terminating in a plug at the front of the tappet cover. While the injector harness should not cost more than R 100,00 to produce, Land Rover Waterford charged me R 930.00 (ex VAT).

Replacing this is simply a matter of removing the tappet cover, unplugging 5 injector feed plugs and one connector plug to the wiring loom at the front of the tappet cover and then fitting a new harness (the same procedure in reverse). In discussion with Land Rover mechanics this will take about 30 minutes to 1 hour (Land Rover Waterford charged me R 2,910.00 ex VAT for labour).

I call the above workshop/dealership survival in tough times and an easy way to make quick cash. As a layman it is impossible to establish if the type of work needs to be carried out and FUD (fear, uncertainty and doubt) instilled by your “reliable” dealership will convince you that this work is necessary. After all, you need a car to get to work in order to put food on the table and support your family.

For those who do not wish to pay close to R 1,000.00 for an injector harness, there is an alternative free fix: As can be imagined, to force diesel down a meter or more of insulated wire takes a lot of pressure (remember the injectors generate 22,000 PSI). All we have to do is make provision for the diesel to find an easier route out. This can be done by piercing each wire with a needle – so allowing the diesel an easier exit. Or cut and resolder each of the 10 wires, thus breaking the insulator route.

PUBLIC WARNING: While one should think that an authorized dealer will have a customer’s interest at heart, try and get a 2nd opinion. This might prove difficult most of times, but in my case I would have been cheaper off renting a car while the Defender is fixed by workshops who don’t try to rip you off. LandyOnline.co.za is a good source for alternative repair options.

Instructions and pictures are courtesy of Les Henson – visit lr4x4.com for a detailed guide with more pictures.

VN:F [1.9.17_1161]
Rating: 10.0/10 (1 vote cast)
VN:F [1.9.17_1161]
Rating: +1 (from 1 vote)

Landrover: How to get shafted!

I ain’t no wrench-jockey or grease-monkey and my knowledge of cars does not exceed the recognition that E stands for empty on the fuel-tank. The closest mechanical expertise I have is changing a tyre, but over the last 8 years I have this skill-set outsourced to the friendly helpers from the Automobile Association.

I think the idiom “Don’t look a gift horse in the mouth” does not apply to Landrover and their inferior quality built cars. Owning a Landrover Defender (not by choice) has it perks when I have to compete with taxis at intersections or when I cart around passengers I don’t want to speak to (thanks to engine- and wind-noise, the car creates an impenetrable white-noise wall). Perks aside, driving in the rain (water leaking in from doors and windows) or driving in the cold (draft from the doors) or just parking (when the doors don’t close in cold weather) gives me the true suburbia outdoor experience.

Over the last 18 months I have spent more money at my local dealership than any other sane person would do on a luxury holiday overseas.

NOTICE: This post contained detailed information about Land Rover’s service capabilities (or lack thereof) and the service experience I suffered (including the excessive costs of maintenance/servicing). Land Rover has responded and are investigating now. In all fairness, I will suspend my post and will post an update once Land Rover has come back (with hopefully better news than this morning’s quote)

VN:F [1.9.17_1161]
Rating: 0.0/10 (0 votes cast)
VN:F [1.9.17_1161]
Rating: 0 (from 0 votes)