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Wow - talking about customer service: The lack you find at Postnet Northgate and the service-excellence you get elsewhere. Postnet Northgate managed to piss me off enough with their latest stint where they refused to send a registered letter to the United States, because "... we do not do international mail" was pretty much the cherry on top.

It was a delightful experience to walk into Postnet Broadacres - friendly staff, helpful and believe it or not (listen up Postnet Northgate) - they even managed to send the very same registered letter to the United States. It also wowed me that we managed to get a postbox within a couple of weeks and we are now looking forward to getting all the mail which seem to have disappeared in a blackhole near the CocaCola dome. (I have also convinced the overseas internet shop to try another shipment and am certain that it will arrive on time and in one piece).

To all the other Postnet's out there - I do believe that all of you (with the exception of Northgate of course) do an outstanding job. It is a pity that outlets such as Northgate cut their nose to spite the face and in the end will loose plenty of customers and I will be suprised if the business will sustain over the years.

I am normally very patient and have accepted that experiencing customer service in South Africa is as scarse as finding a virgin at a brothel. Postnet Northgate falls in the no-service category. Their core-business should be just delivering mail - that is their bread and butter but their arrogance is beyond belief. Over the last 3 years their branch staff managed to lose several registered parcels where the tracking companies could clearly point out that the items had been delivered to their branch. It has gone as far as that one of the internet-shops refused to process my orders to that postal address since every single parcel went missing.

Aside from losing post, Postnet Northgate is also very capable of misplacing things. Things like your parcel notification - you will check your mail on a Saturday - post box is empty. Then you will check again in a weeks time, and voila all of a sudden a parcel notification slip backdated to the Friday two weeks ago. Until recently I was uncertain if their staff is just spiteful or incompetent, but last weeks visit clearly showed that the whole bunch is missing the big picture - and decided to put the following up in their outlet instead:

Wake-up call: If your branch-staff was doing the job they are supposed to do (such as not loosing post) and not giving customers attitude, I am certain people would not take it out on you.

Update: I moved and will hopefully be serviced by some more helpful people.