MTN = Most Traumatic Network

Thanks to MTN’s utter incompetence I am still the proud owner of a girly phone.

According to the most clueless service manager and his team at Northgate’s MTN service-centre, I should have received my replacement phone by today. Well, not quite, as MTN’s insurance division has put the claim on hold, pending the technical assessment and MTN’s technical department has no idea when the get around to look at the phone.

I also discovered that I have another MTN phone which is still under Nokia’s 2-year-warranty and will torture my friends at the same service-centre over the weekend with another warranty claim. Once all the non-sense has been sorted out (just in case MTN refuses to help if I now terminate my agreement), I will gladly port out and hope to never run into that fugly yellow company again.

Sofar the history:
2009-04-07 09:00: Handed in the phone at MTN Northgate. Was told that I will get a replacement phone in 2 days. Store had no adequate loan-phone (my wife’s 6111 was better than what they offered).
2009-04-07 12:00: Logged complaint at HelloPeter.
2009-04-07 15:00: Phoned MTN insurance. Was told that nothing has been processed.
2009-04-08 09:30: Phoned MTN insurance. Was told that technical assessor looking at phone. Might take between 3 days to a couple of weeks.
2009-04-08 15:30: Phoned MTN insurance. Was told that claim has been pended. No idea when response will be received.
2009-04-09 08:20: Phoned MTN insurance. Still waiting for technical department. Probably will only get a replacement next week.
2009-04-09 08:30: Logged another complaint at HelloPeter.
2009-04-09 10:00: Wanted to find out about if my 2nd N73 is under warranty – no one has a clue.
2009-04-09 11:15: Phoned 808 to log complaint. Got complaint-number: 011 848 4300 – no-one answering the phone and got cut off. No-one willing to help. Got transferred from one person to the next without anyone taking the complaint.

Print Friendly