SBSA – Thanks for deleting my future dated payments

Makes one wonder, when you get an email from your bank telling you that due to a technical error my future-dated transactions got deleted. Even more worrying is that they could care less of trying to get your information back and ask you to re-capture your transactions:

Perhaps they did it out of spite, as I complained, or if this affects all customers with future dated transactions. Be it as it may, I would have expected that a backup would sort it out. Who else is worried what else they might be loosing?