Importing with Aramex Global Shopper – so much potential, but horrible service

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  • Adnaan Parker

    Aramex received a parcel for me on the 12/01/2017. I uploaded my invoice on the same day. today on the 17th the status is still “need invoice” and shipment on hold. The concerning issue for me is the lack of movement or communication on the site. We are just supposed to wait and hope.
    I have now emailed one of the agents. I hope that I will be able to get more information out of her.

  • Daveysmith

    I agree 100% with your article – my experiences are pretty much the same, and I use the service almost exclusively to import automobile parts from America, which only ship to domestic American addresses. Even more frustrating has been the inability to elicit email responses from the local customer service – sometimes over a week to respond to an email. It could be a really great service but just lacks that customer satisfaction, service-driven commitment …..

  • Draco Lusus

    @GNaschenweng, What do you do if you ordered something through AGS and then it is incorrect product etc and need to return it? Ship it back good old SAPO?

    • Depends: If ordered through Amazon they will normally provide you with a return-slip/box and you ship back directly with Amazon through a courier. In that case you pay for the courier and then present Amazon with the invoice and they will refund you.

      Other shops might not do this and then the return costs have to be paid by you. If you think of shipping via SAPO, why not burn the product outright (or at least sell on bidorbuy to recover some money)?

      • Draco Lusus

        Yeah, fair point. Going to get a quote from a couple of the couriers, if it is going to cost to much, BoB was my next option.

  • “Right now I think it is slightly above SAPO level and the only difference is that there is someone accountable for the processing (whereas with SAPO you are simply out of luck).”

    Nailed it.