UPS South Africa – incapable of delivering a parcel

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  • Space_Chief

    It’s not just UPS. I’ve had problems with UPS several years ago when Amazon used them. I complained to Amazon and Amazon.com actually refunded my full UPS shipping fee. Anyway lately I’ve had issues with rude support and unclear communication from TNT. I threatened to file a European Commission Consumer dispute against TNT (as they’re a Dutch company) and that shook them up a bit. And let’s not forget the TNT/FedEx policy of not accepting COD or cheques as customs payments, something that EMS does and everyone except Airborne Express (now part of UPS) used to do. And don’t get me started on the excessive brokerage fees couriers charge. I therefore recommend EMS and only EMS except when EMS is not available or can’t be used. EMS can’t be used to ship batteries, eg. laptop batteries from Japan. I’ve had to have a domestic Japanese market laptop battery shipped from Noppin via FedEx –  it required an additional toll free number information and registration with an international hazardous materials tracking service.

    EMS is ideal. They accept cheques and cash. They deliver quickly. They also charge 0 for brokerage and only R35 for the inspection fee. They can be tracked online and can be insured. Of course they are significantly cheaper. For some reason Korean shops and sellers are not able to ship via EMS to South Africa, and insist on using TNT.

  • Geoff Burmeister

    I must quantify the statement above, we are a cruise operator doing bookings urgent goods were sent to us from Madrid, I received two calls 14 days after shipment where I could not understand one word the person was saying on the telephone, then I had someone demand money, for what. THese guys UPS must be the worlkds worst freight people and they do not have a clue about service nor do they emply people who can speak English in an English country

  • Geoff Burmeister

    Dont try and contact them and speak to anyone in authority they put you through to some idiot called Melanie with the excuse Paul Horsefeldt in not in and they cannot find the PA Karen Botha, switchboard tells you she is Karen Voster what a bunch of plukas 

  • Tonyvolpino

    I am waiting a box from Italy, a simple present from my parents to my son.
    UPS call me and said they can deliver because the invoice is in a language that they don’t understand.
    Damn if a company have international business how can’ t translate from the country of origin to the receiving country? But really believe that is UPS South Africa a gang of incompetent, always they screwed up (is not the fist box and they have always an excuse!